return and refund policy

Mysti Gift does not accept returns. Replacements are available under the following conditions:

Eligibility for Replacement:

1. The item arrived damaged or defective.

2. The item has not been used.

3. Clear photo or video evidence is provided within 24 hours of delivery.

Replacement Process:

• Contact us immediately via WhatsApp (+971 561129615) or email (customerhelp@mystigift.store) with your evidence.

• Once verified, we will arrange a replacement free of charge.

• Items that have been used, tampered with, or reported after 24 hours of delivery are not eligible for replacement.